Terms of sale
1. Definitions and scope
1.1 In these Terms: "Seller" means Elias Loi Visual Studio, Italy, operating under the name Agentcase, whose details are set out in the legal notice; "Customer" means the natural or legal person who purchases the Product; "Consumer" means a Customer acting for purposes outside their trade, business, craft or profession; "Product" means the Agentcase core kit, the Intel, Remote and Team add-ons, the Complete and Everything bundles and any upgrade, as offered on getagentcase.com at the time of purchase; "Files" means the files that make up the Product; "AI Agent" means any artificial intelligence system, model, application or harness used by the Customer to read or execute the Files, including Claude Code.
1.2 These Terms govern every sale of the Product concluded through getagentcase.com. Terms and conditions of the Customer do not apply.
2. The Product
2.1 The Product is digital content supplied once, by download. It consists of text files, templates, instructions and small scripts which, once installed by the Customer through an AI Agent, organise a workspace and set out written protocols for working with AI Agents.
2.2 The Product is not software as a service, not a subscription, not an AI Agent and not a harness for running one. It does not replace, operate or control any AI Agent.
2.3 The use of the Product requires services that are not part of the Product and are not supplied by the Seller, including a paid plan with an AI Agent provider and, for Remote and Team, a GitHub account. Such services are governed exclusively by the terms agreed between the Customer and their providers. The technical requirements of each pack are stated on getagentcase.com before purchase.
2.4 The Product is designed and tested for Claude Code. Its compatibility with other AI Agents is limited to what is stated on getagentcase.com at the time of purchase.
3. Conclusion of the contract
3.1 The Customer selects the Product on getagentcase.com and pays on the checkout page operated by Link (section 4). Input errors can be corrected on the checkout page until payment. A Customer buying for its trade, business, craft or profession declares it on the order page of getagentcase.com before payment (section 15).
3.2 The contract is concluded upon confirmation of payment. The Seller then sends the Customer, by email, the download link and these Terms on a durable medium. The contract is concluded in English.
4. Price and payment
4.1 Prices are stated on getagentcase.com exclusive of VAT. Outside the euro area, list prices are the same amounts in US dollars. The total amount, taxes included, is displayed on the checkout page before payment.
4.2 Payment is processed by Sold through Link, LLC ("Link"), an affiliate of Stripe, acting as merchant of record. Link charges the VAT or sales tax applicable in the Customer's country and issues the receipt. Link's Consumer Terms of Service and its refund policy for purchases sold through Link apply to the payment.
5. Delivery
5.1 The Product is delivered by a download link sent by email immediately after payment. The link is valid for 72 hours and for up to five downloads. Upon request from the email address used at checkout, the Seller issues a new link.
5.2 Delivery is complete when the download link is made available to the Customer.
6. Licence
6.1 Upon full payment, the Seller grants the Customer a personal, non-exclusive, non-transferable licence to install, use and modify the Files purchased, for personal or professional purposes, including work performed for clients. The licence is granted to one natural person. A Team licence covers one shared workspace and the persons working in it.
6.2 The Customer shall not communicate, distribute, sell, publish or otherwise make available to third parties the Files, in whole or in substantial part, whether as delivered or modified. The ideas, methods and procedures described in the Files are not restricted by this section.
6.3 The results produced by the Customer with the Product are not subject to this section and remain the Customer's.
6.4 All rights not expressly granted are reserved. The licence ends, for the part concerned, upon refund or withdrawal.
7. Right of withdrawal
7.1 The Customer may withdraw from the contract within 14 days of its conclusion, without giving any reason, provided that the download has not begun. For a Consumer resident in the European Union or in the United Kingdom this is the right of withdrawal provided by law; the Seller extends it on the same terms to every other Customer. Withdrawal is exercised through the "Withdraw from this purchase" button on the download page, available for the whole 14-day period even after the link has expired; through the form on the withdrawal and refunds page, which sends that button by email to the address used at checkout; or by an unequivocal statement sent to [email protected], including by means of the model form on the same page. The Seller reimburses all payments received, VAT included, within 14 days of receiving the withdrawal.
7.2 Before the download begins, the Customer is asked to give express consent to the immediate supply of the digital content and to acknowledge that the right of withdrawal is thereby lost. The Seller confirms that consent by email before the download begins. Once the download has begun, the right of withdrawal no longer applies, pursuant to Article 59(1)(o) of Legislative Decree 206/2005 and Article 16(m) of Directive 2011/83/EU.
7.3 A withdrawal, or a refund of a pack, terminates the licence for the packs concerned. A withdrawal or a refund of the whole order also ends the download link, the access to fixes and upgrade offers, and the registration on the buyers' list. A price reduction leaves the licence in place.
8. Legal guarantee of conformity
8.1 Where the Customer is a Consumer, the Seller is liable for any lack of conformity of the Files existing at the time of delivery, within the limits and for the period laid down by Articles 135-octies et seq. of Legislative Decree 206/2005 implementing Directive (EU) 2019/770. Conformity is assessed against the description of the Product on getagentcase.com and in the Files at the time of purchase.
8.2 Conformity is assessed on the Files as delivered and unmodified. The Seller is not liable for any lack of conformity resulting from: (a) modification of the Files by the Customer, by an AI Agent or by any third party; (b) the Customer's digital environment, where it does not meet the technical requirements stated before purchase; (c) changes, after delivery, to the services, applications, models or platforms of third parties, including AI Agents, unless an update of the Files can reasonably restore conformity, in which case section 8.3 applies; (d) failure to install, within a reasonable time, a fix supplied by the Seller, where the Seller has informed the Customer of the fix and of the consequences of not installing it, and the failure is not due to shortcomings in the installation instructions supplied by the Seller.
8.3 The Seller supplies only the updates that are strictly necessary to keep the Files, as delivered and unmodified, in conformity with the contract, for the period required by mandatory law. Any other update, improvement or adaptation is optional and governed by section 11.
8.4 The Consumer shall notify the lack of conformity to [email protected] and cooperate, to the extent reasonably necessary, in ascertaining whether its cause lies in the Customer's digital environment. The remedies are those provided by law: bringing the Files into conformity, a proportionate price reduction or termination of the contract.
8.5 Where the Customer is not a Consumer, the Product is supplied as is, without any warranty, express or implied, to the fullest extent permitted by law.
9. AI Agents
9.1 The Seller does not produce, supply, operate or control any AI Agent. The AI Agent is chosen, configured and run by the Customer under the terms of its provider. The behaviour of an AI Agent depends on its model, its harness and its configuration, and not on the Files.
9.2 AI Agents can make errors of any kind, including misreading instructions, disregarding the rules set out in the Files, producing incorrect or incomplete work, and modifying, overwriting or deleting files or data. The Seller does not guarantee that any AI Agent will follow the Files or operate without error.
9.3 The Files contain instructions intended to reduce the risk of errors. They do not eliminate that risk and do not constitute a safety system, a permission system or a control over the AI Agent.
9.4 Acts and omissions of the AI Agent are not attributable to the Seller, whether or not they conform to the Files. The Customer is solely responsible for the permissions and operating modes granted to the AI Agent, for the actions they approve or allow it to take without approval, for keeping backups, and for checking any result before relying on it or passing it on.
10. Limitation of liability
10.1 Where the Customer is a Consumer, the Seller is liable only for damage caused by its own breach of contract, within the limits of Articles 1218, 1223 and 1225 of the Italian Civil Code. Compensation is reduced or excluded where the Consumer contributed to the damage or could have avoided it with ordinary diligence, for example by keeping backups or by not approving the action that caused it (Article 1227 of the Italian Civil Code).
10.2 Where the Customer is not a Consumer, the Seller shall not be liable for indirect or consequential damages, loss of profit, loss of business or loss or corruption of data or files, arising from the use of the Product or of any AI Agent, and the Seller's total liability under or in connection with the contract is limited to the price paid for the Product.
10.3 Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code), nor any right of the Consumer that cannot be excluded or limited under mandatory law, including the rights under sections 7 and 8.
11. Versions, fixes and upgrades
11.1 The Product is sold by version (for example 1.0, 1.5). The purchase covers the version purchased.
11.2 Fixes to a version that does not work as described are supplied free of charge as patch releases of that version (for example 1.0.1).
11.3 New versions, containing new features or improvements, are offered for a fee. Owners of an earlier version may upgrade at a reduced price communicated to the buyers' list or upon request. The Seller has no obligation to release new versions, to follow any schedule or to provide any particular feature.
11.4 Upgrades are supplied with their own installation instructions. The installation is carried out by the Customer's AI Agent, under the Customer's control and responsibility, and section 9 applies.
11.5 From a future version, the download or installation of updates may require a personal key linked to the order.
12. Obligations of the Customer
The Customer shall use the Product in compliance with the law, these Terms and the terms of the third-party services used with it, and shall keep the download link and any personal key confidential.
13. Amendments
The contract is governed by the Terms published on the date of purchase. Amendments apply only to subsequent purchases and upgrades.
14. Governing law and jurisdiction
14.1 These Terms are governed by Italian law. A Consumer retains the protection afforded by the mandatory provisions of the law of their country of habitual residence.
14.2 For a Consumer, the court of the place of their residence or domicile has jurisdiction. For any other Customer, the court of the Seller's registered office has exclusive jurisdiction.
14.3 A Consumer may also have recourse to the alternative dispute resolution bodies of their country.
15. Specific approval by business customers
15.1 A Customer who is not a Consumer, before payment and by a separate tick on the order page, specifically approves under Articles 1341 and 1342 of the Italian Civil Code the following sections: 6.2 (no communication of the Files to third parties), 8.2 and 8.5 (limits of conformity and supply as is), 9.4 (responsibility for the AI Agent), 10.2 (limitation of liability) and 14.2 (exclusive jurisdiction).
15.2 The approval, the wording approved and its date are recorded with the order.
Contact
[email protected]. The Seller's details are set out in the legal notice.